Supervisors set the tone for the team. Getting it right involves self-awareness, discipline, and training. But who has time to focus on personal growth when faced with the day-to-day challenges that come with the local government profession? Enter the newly reimagined Effective Supervisory Practices Training Series. Based on the new 6th edition of ICMA’s bestselling Effective Supervisory Practices book, (print and digital) this six-part...

In order for customer experience (CX) efforts to be successful, they need support and buy-in from all levels of your organization. From the individual contributor all the way up to leadership, without an agency-wide commitment to CX, your programs are bound to fail. On this month’s CX Community of Practice virtual networking event, we will speak with experts about how to garner support from your peers and leadership for CX efforts. Join...

Join us on May 14, from 12:00 PM - 2:00 PM Eastern for Preventing Fatalities in Confined Spaces at Dams. Most dams have facilities that include permit-required confined spaces. These spaces can include towers, risers, galleries, manholes, vaults, conduits, instrument enclosures, tunnels, adits, drainage systems, etc., that are often unmarked and possess several unique hazards to dam inspectors, operators, and trespassers that are not intuitive...

Whether it’s a hurricane, fire, insider threat or outdated systems, disaster can strike at any point for a government agency. However, even in times of crisis the government’s mission remains. Agencies need a robust business continuity and disaster recovery plan to ensure that vital government services are still working. But keeping those systems running isn’t as simple as having a backup drive somewhere. Instead, agencies ne...

The internet is an increasingly dangerous place. The FBI warns of Chinese threats to U.S. critical infrastructure, while the National Security Agency releases guidance for strengthening AI system security. Meanwhile, agencies still wrestle with phishing, ransomware and myriad other threats that occur every day. At the same time, government organizations are expected to implement zero trust architectures, improve identity and access management,...

In today's digital landscape, accessibility isn't just a legal requirement, it's a strategic imperative for organizations seeking to drive engagement and foster inclusivity. Join us to uncover strategies for navigating the complexities of digital accessibility and positioning your organization as a leader in creating inclusive digital spaces. We’ll delve into the success of the State of Rhode Island, a trailblazer in championing digital...

Develop the uniquely human skills that technology cannot replace. What will it take to be successful in the Smart Machine Age? Using the work of Ed Hess, author of “Learn or Die” and “Humility is the New Smart,” learn how to develop the uniquely human skills that technology cannot replace. These concepts provide a unique avenue to learning, growth, and strategic thinking for your organization. With an ever-changing VUC...

In today’s rapidly evolving technological landscape, government agencies face the daunting task of managing advancements in AI, cybersecurity, and more, while ensuring their workforce remains at the peak of performance. In the realm of agency operations, there are a multitude of challenges that arise, with increasing complexity and declining mental well-being among employees standing out as particularly significant risks to mission succe...

What are some common obstacles preventing you from being a strategic leader? Often, overpacked schedules, changing priorities, and poor time management can eat away at opportunities for strategic thinking. However, supervisors or managers who don’t have a strategy in place for team performance and productivity can be perceived as disorganized or ineffective. So, how can you be more strategic? Join us online Monday, May 20 at 4 p.m. ET/1...

This webinar (1 of a 3-part series) will focus on deterrence, a continuous function, and critical component of a successful Insider Risk Program. Our panelists will discuss the challenges and effectiveness of the “5 Cs” of an Insider Risk Program: Communication, culture, character, compliance, and consequences.